Whilst convenient, online shopping can be difficult with shades that are seen on a computer screen and textures you cannot feel. After all, we are not physically in front of you to show you our products, answer your questions and provide support. It is natural to have a few questions when trying to find that perfect rug or runner for your home or office. This is why we aim to provide answers to the questions that may arise in our frequently asked questions page (FAQ) and our dedicated pages for delivery information, returns & refunds, and payment issues. Should you still have questions or queries, you can contact us by emailing firstname.lastname@example.org for a quick response. In most cases if you send your query during business hours you should receive a response within the hour.